Detroit Virtual Technician Receives Silver Edison Award

Contact: david.giroux@daimler.com

PORTLAND, Ore. – May 16, 2013 – Detroit Diesel Corporation today announced that its Virtual Technician™ onboard diagnostic system was named a Silver Award winner in the Applied Technologies/Smart Systems category at the Edison Awards™.

Established in 1987 and named after Thomas Alva Edison, the Edison Awards are among the most prestigious accolades honoring excellence in product and service development, human-centered design and innovation. Evaluated by a panel of 3,000 judges, award winners represent game-changing products, services and excellence.

Developed in collaboration with Zonar and available for Freightliner and Western Star trucks with an EPA 2010 and later Detroit engines, the proprietary Virtual Technician technology helps reduce downtime and decrease maintenance costs by providing a technical snapshot of the engine’s status as soon as the Check Engine light comes on. The Detroit Customer Support Center then relays the information to the provided contact to determine the exact issue, recommended service, how soon the engine needs to be serviced, and supply the closest authorized Detroit service location. Trained technicians are then alerted in advance of the customer’s arrival, so they can quickly line up the parts, arrange for service and repair the problem.

“Being recognized with an Edison Award is a significant honor, and we are proud that Detroit Virtual Technician has earned this achievement,” said Richard Shearing, general manager of sales, Detroit. “Virtual Technician is a ground-breaking technology that underscores our unwavering commitment to providing our customers with the most advanced tools to increase productivity and efficiency.”

Virtual Technician is part of the Detroit brand family, which includes Detroit™ DT12™ automated manual transmission, Detroit™ Axles, four different displacement Detroit™ engines and Detroit Visibility. This is the second award given to Detroit Virtual Technician as in 2012 it received the ATA’s Technology and Maintenance Council’s Best of the Best award.

Detroit offers a complete line of heavy-duty diesel engines, axles and transmissions for the commercial transportation industry in both the on-highway and vocational markets. Detroit™ engines, axles and transmissions are sold and serviced through a network of more than 800 locations throughout North America. For more information, or to locate the nearest Detroit location, visit www.DemandDetroit.com. Detroit™ is a brand of Detroit Diesel Corporation, a Daimler company.

Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

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DDCSN

DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.

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DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

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