PHILADELPHIA – Oct. 19, 2015 – C.R. England, one of the largest temperature-controlled carriers in the world, has renewed its telematics services with Detroit Connect. More than 2,700 C.R. England trucks will use Detroit™ Virtual Technician™ onboard diagnostic system to provide the critical vehicle information.
“C.R. England has made the decision to extend our Virtual Technician subscriptions for the entire length of time our Daimler-built units are in our fleet,” said Douglas Kading, vice president of maintenance for C.R. England. “As our equipment reached the two-year free subscription mark with Virtual Technician, we were entering a period in the life cycle with significant cost increases in the after-treatment and exhaust systems. By getting the Virtual Technician notifications on these older units, we were able to avoid unexpected breakdowns, which improved our customer service and reduced our maintenance costs.”
Available for Freightliner® and Western Star® truck models spec’d with Detroit engines, Virtual Technician provides a technical snapshot of the vehicle’s performance before, during and after an engine or aftertreatment system fault. Virtual Technician then provides an immediate preliminary diagnosis and categorization of the fault event. If the event is classified as severe, the Detroit Customer Support Center provides expert analysis and recommendations, as well as directions to nearby service locations with available parts, helping drivers and fleet managers make important service decisions with real-time information.
“Companies like C.R. England require a sophisticated solution that will help them make informed business decisions at potentially critical moments,” said Matt Pfaffenbach, director, telematics for Daimler Trucks North America. “We’re pleased that after careful evaluation of different options, and with the support of its dealer, Warner Truck Centers, C.R. England will continue working with Detroit Connect as its telematics partner.”
Added Kading: “The improved equipment availability increases our revenue potential. This combined with the reduced maintenance cost made our return on investment analysis favorable enough to extend our Virtual Technician subscriptions.”
For more information go to www.DetroitConnect.com.
Detroit Connect is Daimler Trucks North America’s integrated OEM connected vehicle solution designed to unlock the power of vehicle data, maximizing uptime and lowering fleets’ cost of ownership. Virtual Technician™ onboard diagnostic system, its proprietary technology, provides an essential link between the vehicle and fleet to improve truck performance, helping drivers and fleets to make informed service decisions. Detroit Connect is a brand of Daimler Trucks North America.
The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect. The portal gives you access to insights delivered by Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.Detroit connect portal login
DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.DDCSN Login
DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.DTNA Connect Portal Login