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QUALITY IS BUILT IN—BEFORE THE DETROIT NAME GOES ON.

Our Detroit™ manufacturing facility is the epicenter of advanced quality, technology and innovation. We pride ourselves on using exemplary workmanship in every aspect of our manufacturing process, from design all the way to delivery.

Quality Throughout the Manufacturing Process

Every Detroit™ product that leaves the line goes through rigorous testing, ensuring that it performs to the highest quality standard. Every component is measured and remeasured in microns (a fraction of the width of a red blood cell). Detroit ensures to test for functional and structural integrity, down to the tiniest of details. The testing process is extensive, painstakingly detailed, and backed by accountability for every part and process along the manufacturing line. Detroit hot-tests every transmission and engine under load, recreating the toughest environments for our products to ensure their long-lasting durability and reliability. Detroit engines experience more than one million miles of simulated on-road mileage testing to validate performance before an engine leaves the plant, which only occurs after comprehensive quality testing.

Pressurized air and dynamometer testing is prominent, especially among engines and transmissions. Before leaving the factory, Detroit engines are tested on the shop floor for 600 parameters. There are 26 dyno test machines in the factory, and Detroit engines go through rigorous testing before they are approved for customer delivery. When engines reach the window-suite, a targeted testing area, they are further tested for 1,200 additional parameters over 45K hours of run time. At Detroit, every day, it all happens on site.

A data matrix code is stamped into every part and scanned by robots, extending complete transparency and accountability to every external supplier and assembler in the field, so possible issues are rooted out and resolved at the source. Because we track every part closely, questions about whether the parts are cast correctly, cut with the correct tools or measured accurately are answered fast. For Detroit, only the highest standards of quality are acceptable.

One engine takes 4.5 hours to travel through the assembly line, where it is indexed for required quality benchmarks 40 times. If a single factor fails to pass, albeit rarely, the engine is redirected along a separate quality control pathway for correction.

At Detroit, we take quality seriously.

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Learn more by visiting the nearest Freightliner or Western Star dealership. 

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Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

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DDCSN

DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.

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DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

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