Detroit Connect Virtual Technician is the remote diagnostic system for Freightliner and Western Star trucks equipped with Detroit engines. Virtual Technician helps fleets and owner-operators make informed service decisions within minutes of an engine or aftertreatment fault event.
When a fault occurs, details are relayed to the fleet via email or notification via the Detroit Connect portal. When a critical fault occurs, Virtual Technician transmits data to our experts at the Detroit Customer Support Center for further analysis. Within minutes, fleets and owner-operators know the severity of the fault and when, where and how to best fix the issue.
Virtual Technician helps fleets make informed business decisions, so that they only service their vehicles when needed, reducing time spent on diagnostics and in the shop, while, increasing vehicle uptime.
Complete fault-event details can always be viewed via the Detroit Connect portal.
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Detroit Connect Virtual Technician is the integrated remote diagnostic system for Freightliner and Western Star Trucks. Click through the numbered tabs below to see how Virtual Technician works.
While rolling down the road, the driver sees a check engine light appear on the dash. Virtual Technician captures the engine or aftertreatment fault code event causing the check engine light.
Within two minutes of the fault code event, Virtual Technician transmits the fault information and notifies the fleet as to the severity of the problem. If the situation is critical, the engine data from 60 seconds before and 15 seconds following the fault event is sent to the Detroit Customer Support Center (CSC).
The experts at the CSC analyze the data and determine the problem.
The CSC experts send a follow-up notification to the fleet. The notification outlines the cause of the fault event, the recommended parts to fix the problem and the nearest service locations with those parts in stock. The driver gets a call from his Fleet Manager. The Fleet Manager has reviewed the fault detail in the Detroit Connect portal, and received the follow up diagnosis from the experts at Detroit: they recommend he head to the nearest authorized service location.
When the driver arrives at the service location, the technicians are ready with the necessary parts in stock, ready to be installed. Having been copied on the follow up notification from the Detroit CSC, the service location technicians are prepared with the information needed to jump in and fix the problem. The driver is able to get in and out without hassle so he can get back on the road quickly.
DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.Log Into DDCSN
DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.Log Into DTNA Connect Portal