Detroit™ Connect Virtual Technician℠

Understand Your Truck’s Health. Maximize Your Uptime.

Detroit™ Connect Virtual Technician remote diagnostic system for Freightliner and Western Star trucks equipped with Detroit engines. Virtual Technician helps fleets and owner-operators make informed service decisions within minutes of an engine or aftertreatment fault event.

When a fault occurs, details are relayed to the fleet via email or a notification via the Detroit Connect portal. When a critical fault occurs, Virtual Technician transmits data to our experts at the Detroit Customer Support Center for further analysis. Within minutes, fleets and owner-operators know the severity of the fault and when, where and how to best fix the issue.

Virtual Technician helps fleets make informed business decisions, so that they only service their vehicles when needed, reducing time spent on diagnostics and in the shop, while, increasing vehicle uptime.

Complete fault-event details can always be viewed via the Detroit Connect portal. 

Need Assistance? To register your vehicle to Detroit Connect or for any additional questions (contacts, unit numbers, etc.) about your Detroit Connect subscription, please contact

Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

Detroit connect portal login


DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.


DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

DTNA Connect Portal Login