Virtual Technician Real-Time Remote Diagnostics Joins the Detroit Brand Family

MIAMI – Daimler Trucks North America today announced that Virtual Technician™ - the company’s revolutionary real-time diagnostic system - joins the Detroit brand family.



Virtual Technician is an onboard diagnostic system that provides real-time engine diagnostics, enabling drivers and fleet managers to quickly and accurately evaluate events. Detroit™ Virtual Technician comes standard on every EPA 2010 Freightliner truck (optional on Western Star trucks) equipped with a Detroit engine.



The proprietary technology helps reduce downtime and decrease maintenance costs by providing a technical snapshot of the engine’s status as soon as the Check Engine light comes on. The Detroit Customer Support Center then relays the information to the provided contact to determine the exact issue, recommended service, how soon the engine needs to be serviced, and supply the closest authorized Detroit service location. Trained technicians are then alerted in advance of the customer’s arrival, so they can quickly line up the parts, arrange for service and repair the problem.



“Detroit Virtual Technician combines the best of our resources – trained technicians, parts availability, expert call center support and advanced technology – into one package that immediately benefits our customers,” said Brad Williamson, manager, engine and component marketing for Daimler Trucks North America. “With Detroit Virtual Technician, we take the guesswork out of repairs to keep you on the road.”



Detroit Virtual Technician is also available with optional Detroit Visibility, which provides extensive and precise data on stops, idle time, speed, location, path, fuel consumption and more. These real-time records can help fleet managers and drivers assess and manage operations and inefficiencies, enabling them to ultimately enhance productivity.



For more information, go to www.DetroitDiesel.com.



Detroit Diesel Corporation is a leading manufacturer of on-highway diesel engines, steer axles, and drive axles for the commercial truck market. Headquartered in Detroit, Mich., Detroit Diesel Corporation is engaged in the design, manufacture, sale and service of these products for the commercial truck marketplace. Detroit Diesel Corporation is a Daimler company.

Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

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DDCSN

DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.

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DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

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