New Detroit Connect Features Enhance Vehicle Insights; Deliver Over-the-Air Programming Capabilities


PHILADELPHIA – Oct. 19, 2015 – Detroit Connect has introduced new features for its Virtual Technician remote diagnostic system to further improve integration and communications.


“Intelligent connectivity is at the core of what we are offering to drivers and fleet managers,” said Matt Pfaffenbach, director, telematics for Daimler Truck North America (DTNA). “By adding new technologies that provide more meaningful insights and visibility, we are further contributing to increased uptime, safety and efficiency.”

A new portal will provide Detroit Connect users additional information about overall fleet health, as well as enable them to take a deeper dive into specific fault events communicated via Virtual Technician. The portal, available on all Freightliner® and Western Star®  models specified with Detroit engines, will also allow users to view and archive Detroit Diesel Engine Control (DDEC) reports, which use diagnostics to further analyze driver and vehicle performance.

The portal, which will serve as the access point for all services offered by Detroit Connect, will also include options for communications, reporting and subscription management customization. Detroit Connect is piloting the portal with select customers beginning now, through early 2016, with an anticipated rollout to all customers by spring 2016.

“Every customer has different concerns and ways of analyzing and acting on fault information, so we developed the portal to specifically make the fault information as manageable and consumable for every priority,” said Pfaffenbach.

In addition to the portal, DTNA is developing a new telematics platform that will be available on select truck models in 2017. The platform will have new connected vehicle communications hardware that can be used globally. This will enable integration with third-party applications, and will reduce the need for additional hardware.

The new telematics platform – which will utilize cellular service connectivity – will mark the introduction flash over the air capabilities, including remote vehicle parameter settings, remote downloading of DDEC reports, and remote flashing of firmware for electronic controllers.

“Vehicle connectivity is going to continue to have a significant impact on how customers do business, and DTNA will continue to push the envelope to be part of that evolution,” said Pfaffenbach.  

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Detroit Connect is Daimler Truck North America’s integrated OEM connected vehicle solution designed to unlock the power of vehicle data, maximizing uptime and lowering fleets’ cost of ownership. Virtual Technician onboard diagnostic system, its proprietary technology, provides an essential link between the vehicle and fleet to improve truck performance, helping drivers and fleets to make informed service decisions. Detroit Connect is a brand of Daimler Truck North America.




New Detroit Connect Features Enhance Vehicle Insights; Deliver Over-the-Air Programming Capabilities
New Detroit Connect Features Enhance Vehicle Insights; Deliver Over-the-Air Programming Capabilities
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Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

Detroit connect portal login


All DDCSN content has been migrated to our DTNAConnect web portal. All information previously on the DDCSN is now on DTNAConnect. We have created a quick reference guide to help you locate the migrated content on DTNAConnect. Existing DDCSN login credentials will also work with DTNAConnect. Please work with your security administrators for login or content issues. If you do encounter any technical issues, please contact the Software Support Center at 855-639-8680 or


DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Truck North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

DTNA Connect Portal Login