Expanded Virtual Technician Diagnostics Capabilities Now Monitors Detroit Assurance Suite of Safety Systems

Contact: nicholas.smith@daimler.com        

DETROIT – Nov. 9, 2016 – Detroit has extended the number of fault codes monitored by the Detroit Connect Virtual Techniciansm integrated remote diagnostic system to include those generated by the Detroit Assurance suite of safety systems.

Available on all Freightliner Cascadia® and Cascadia Evolution trucks equipped with Detroit heavy duty engines, Detroit Assurance is integrated into the truck’s engine and transmission, as well as the braking system and dashboard to enhance driver safety.

Virtual Technician, which already records engine and aftertreatment fault code events, will now also capture Detroit Assurance-specific fault codes. It will then use cellular communications to notify fleets of the fault details and initial diagnosis within minutes. The new Detroit Assurance fault codes will primarily cover system malfunctions or when Active Brake Assist has been disabled by the driver.

Active Brake Assist is controlled by a radar system that senses when a vehicle is too close to the truck. The system, which includes audible warning sounds as well as partial and active braking, was developed to help mitigate collisions.

“We are not just expanding the number of faults monitored by Virtual Technician, we are further integrating our connectivity offerings with the rest of the Detroit product lineup,” said Matt Pfaffenbach, director, telematics for Daimler Truck North America. “This furthers the reach of connectivity within the truck and delivers additional value to the customer who can make better decisions regarding their business by utilizing the information delivered by Detroit Connect.”

For more information, go to www.DemandDetroit.com/Connect.

Detroit offers a complete line of heavy-duty diesel engines, axles, transmissions, safety systems and connected vehicle services for the commercial transportation industry in both the on-highway and vocational markets. Detroit products are sold and serviced through a network of hundreds of locations throughout North America. For more information, or to locate the nearest Detroit location, visit DemandDetroit.com. Detroit is a brand of Detroit Diesel Corporation, a subsidiary of Daimler Truck North America.


Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

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All DDCSN content has been migrated to our DTNAConnect web portal. All information previously on the DDCSN is now on DTNAConnect. We have created a quick reference guide to help you locate the migrated content on DTNAConnect. Existing DDCSN login credentials will also work with DTNAConnect. Please work with your security administrators for login or content issues. If you do encounter any technical issues, please contact the Software Support Center at 855-639-8680 or dealer.helpdesk@daimler.com


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DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Truck North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

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