Detroit Virtual Technician Honored with Silver Award from Connected World Conference

Contact: david.giroux@daimler.com

DETROIT – Feb. 18, 2014 – Detroit Diesel Corporation (Detroit) announced that Detroit™ Virtual Technician™ received the Silver Award in Remote Diagnostics at the 2014 Connected World Conference Awards in Chicago. This award recognizes products that have successfully leveraged M2M technology and connected devices to solve critical issues, with quantifiable results.  

Developed in collaboration with Zonar, Virtual Technician features propriety technology that reduces downtime and decreases maintenance costs by providing a real-time, technical snapshot of the engine’s status as soon as fault codes are triggered. The Detroit Customer Service Support Center then determines the exact issue and severity of the problem, recommends service, and alerts the nearest equipped repair facility in advance of the customer’s arrival.

Installed in more than 70,000 Freightliner trucks equipped with Detroit engines, this sophisticated system helps drivers and fleet managers make informed decisions on repairs, ultimately decreasing downtime.   

“Virtual Technician is an innovative product that has demonstrated its positive impact on performance and efficiency,” said Brad Williamson, manager, engine and component marketing for Daimler Trucks North America. “We are proud that it has been recognized by the Connected World Conference, and are even more pleased that our technology contributes to our customers’ uptime.” 

Virtual Technician is part of the Detroit Connect suite of integrated telematics solutions, which includes Visibility fleet software and the new On-Board Tablet. Together, these products provide the critical link between vehicles, drivers and fleet managers.

For more information, go to www.DemandDetroit.com/connect.

Detroit offers a complete line of heavy-duty diesel engines, axles, transmissions and telematics products for the commercial transportation industry in both the on-highway and vocational markets. DetroitTM products are sold and serviced through a network of hundreds of locations throughout North America.  For more information, or to locate the nearest Detroit location, visit DemandDetroit.com. Detroit™ is a brand of Detroit Diesel Corporation, a subsidiary of Daimler Trucks North America.

 

 

Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

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DDCSN

DDCSN serves as both a public customer website and secure service portal to access DETROIT branded product service and parts information, tools, training, and more. Here you can access a wide range of product literature such as operator mauals, warranty booklets, and even service bulletins. You can also find parts catalogs, sales and marketing programs, webinars, and much more.

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DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

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