PORTLAND, Ore. – Feb. 11, 2016 – Daimler Trucks North America (DTNA), through its associated brands Freightliner, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis and Alliance Truck Parts, has announced the opening of a new parts distribution center (PDC) in Dallas, Texas. This new facility is a major step in a multifaceted plan to improve parts availability and meet customer expectations of uptime. The 275,000 square foot facility is a critical strategic component that will allow customers to receive stock and mission critical parts in record time.
“We are excited about this new PDC, which is much more than just a building. It’s part of our strategy to get closer to our customers,” said Jay Johnson, general manager of supply chain, Daimler Trucks North America. “DTNA is focused on continuous improvement and innovation.”
Daimler has purposefully designed and incorporated a number of services and delivery strategies that will facilitate unmatched customer experience. The goal is to set the benchmark for parts availability.
The impact of the Dallas PDC and supply chain strategy is already showing results.
“The new Dallas PDC and supporting supply chain initiatives have dramatically improved our ability to service our customers. The speed with which we receive parts has improved front counter customer satisfaction due to improved fill rates. Technician morale and efficiency has improved, as well,” said Dan Stevens, chief operations officer and partner of Lonestar Truck Group.
Having the right part at the right time is paramount when servicing a truck customer. Of equal importance is operational efficiency. The ability to streamline supply chain activities has added incremental operational efficiencies to DTNA network locations and enhanced the customer service experience.
“With the addition of the Dallas PDC, our lead-time on parts has been reduced by two days. This reduction will help us improve customer uptime as we continue to increase our dealership throughput,” said Rich Shearing, president of Premier Truck Group.
This new PDC is part of a significant investment in the DTNA supply chain. All PDC locations are a part of a network of services available to all customers of DTNA brands including Freightliner, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis and Alliance Truck Parts.
About Daimler Trucks North America
Daimler Trucks North America LLC, headquartered in Portland, Ore., is the leading heavy-duty truck manufacturer in North America. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company, the world's leading commercial vehicle manufacturer.
The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect. The portal gives you access to insights delivered by Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.Detroit connect portal login
All DDCSN content has been migrated to our DTNAConnect web portal. All information previously on the DDCSN is now on DTNAConnect. We have created a quick reference guide to help you locate the migrated content on DTNAConnect. Existing DDCSN login credentials will also work with DTNAConnect. Please work with your security administrators for login or content issues. If you do encounter any technical issues, please contact the Software Support Center at 855-639-8680 or firstname.lastname@example.orgDTNA CONNECT PORTAL LOGIN
DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Trucks North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.DTNA Connect Portal Login