Detroit Connect Virtual Technician® remote diagnostic system for Freightliner and Western Star trucks equipped with Detroit® engines. Virtual Technician helps fleets and owner-operators make informed service decisions within minutes of an engine or aftertreatment fault event.
When a fault occurs, details are relayed to the fleet via email or a notification via the Detroit Connect® portal. When a critical fault occurs, Detroit Connect Virtual Technician® transmits data to our experts at the Detroit Customer Support Center for further analysis. Within minutes, fleets and owner-operators know the severity of the fault and when, where and how to best fix the issue.
Virtual Technician helps fleets make informed business decisions, so that they only service their vehicles when needed, reducing time spent on diagnostics and in the shop, while, increasing vehicle uptime.
Complete fault-event details can always be viewed via the Detroit Connect® portal.
All DDCSN content has been migrated to our DTNAConnect web portal. All information previously on the DDCSN is now on DTNAConnect. We have created a quick reference guide to help you locate the migrated content on DTNAConnect. Existing DDCSN login credentials will also work with DTNAConnect. Please work with your security administrators for login or content issues. If you do encounter any technical issues, please contact the Software Support Center at 855-639-8680 or firstname.lastname@example.orgDTNA CONNECT PORTAL LOGIN