Detroit Connect Virtual Technician®

Understand Your Truck’s Health. Maximize Your Uptime.

Detroit Connect Virtual Technician® remote diagnostic system for Freightliner and Western Star trucks equipped with Detroit® engines. Virtual Technician helps fleets and owner-operators make informed service decisions within minutes of an engine or aftertreatment fault event.

When a fault occurs, details are relayed to the fleet via email or a notification via the Detroit Connect® portal. When a critical fault occurs, Detroit Connect Virtual Technician® transmits data to our experts at the Detroit Customer Support Center for further analysis. Within minutes, fleets and owner-operators know the severity of the fault and when, where and how to best fix the issue.

Virtual Technician helps fleets make informed business decisions, so that they only service their vehicles when needed, reducing time spent on diagnostics and in the shop, while, increasing vehicle uptime.

Complete fault-event details can always be viewed via the Detroit Connect® portal. 

Need Assistance? To register your vehicle to Detroit Connect® or for any additional questions (contacts, unit numbers, etc.) about your Detroit Connect® subscription, please contact

Detroit Connect Portal

The Detroit™ Connect portal is easy-to-use, one-stop-shop for all vehicle performance data gathered, transmitted and analyzed by Detroit Connect.  The portal gives you access to insights delivered by  Detroit Connect Virtual Technician℠. The Detroit Connect portal will also give you access to new features, such as Remote Updates, and Analytics, available late 2017.

Detroit connect portal login


All DDCSN content has been migrated to our DTNAConnect web portal. All information previously on the DDCSN is now on DTNAConnect. We have created a quick reference guide to help you locate the migrated content on DTNAConnect. Existing DDCSN login credentials will also work with DTNAConnect. Please work with your security administrators for login or content issues. If you do encounter any technical issues, please contact the Software Support Center at 855-639-8680 or


DTNA Connect Portal

DTNA Connect is the starting point for working with all brands and franchises that fall under the Daimler Truck North America umbrella: Detroit, Thomas Built Buses, SelecTrucks, Sterling, Freightliner, and Western Star. Here, you can access the full spectrum of online applications, resources and tools you need. Whether you use DTNA online resources to complete repairs, purchase parts, submit warranty claims, spec new vehicles or track the status of your truck orders, DTNAConnect streamlines the tasks and activities that are part of your daily work routine.

DTNA Connect Portal Login